Unlock VIP rewards

The VIP Club is our way to reward loyal players. You don’t need to do anything special to join. Once you’ve created your account at RocketPlay, you’re already part of the VIP Club and start at Level 1 – Quark.

You can level up in 2 parts of the VIP Club. Lifetime part. You progress from Level 1 (Quark) to Level 8 (Alloy) by collecting Experience Points (XP). Every lifetime level you reach never expires and gives you better rewards such as higher weekly cashback, and more. Seasonal part. Once you reach the lifetime VIP Iron level, you unlock access to seasonal VIP levels (Bronze, Silver, Gold, Platinum, and Diamond). You achieve these VIP levels by collecting Season Points (SP) within the season. Seasonal VIP levels from Bronze to Diamond you need to confirm in the following seasons.

Experience Points (XP) help you level up in the lifetime part of the VIP Club. These points never expire. Every XP you earn brings you closer to the lifetime VIP Iron level that unlocks VIP levels with better rewards. You collect Season Points (SP) in the seasonal part of the VIP Club. You earn SP to reach and keep VIP Bronze, Silver, Gold, Platinum, and Diamond within a 3-month season. Please note the platform may adjust the speed of earning XP/SP in specific games. If you want to know the exact rate for a certain game, please contact support. You earn XP/SP by completing these actions:

• 10 EUR deposit gives you up to 20 XP/SP
• 10 EUR bet in slot gives you up to 1 XP/SP
• 20 EUR bet in Live games gives you up to 1 XP/SP
• 5 EUR bet on sports gives you up to 1 XP/SP

Season is a 3-month period during which you can reach a higher VIP level or confirm a current one. To progress within the season, you need to collect SP needed to reach VIP Bronze, Silver, Gold, Platinum, and Diamond. Or confirm your current VIP level to keep your rewards in the next season. Once you reach the VIP Iron level, it never expires and becomes yours forever. All other VIP levels (from Bronze to Diamond) you need to confirm each season. If you don’t do that, it will drop by one level next season. Example: if you reach VIP Gold in Season 1, you will keep your VIP rewards in Season 2. However, if your activity drops in Season 2 and you don’t maintain your current VIP level, it will drop to VIP Silver in Season 3.

You unlock new rewards with every higher level you reach. For example, you were VIP Iron and reached VIP Bronze. When you’re VIP Bronze, you receive these rewards that weren’t available for VIP Iron such as daily deposit insurance, VIP Support, higher and faster payouts.

Experience Boost helps you increase your progress toward VIP Bronze more quickly. For this, you need to reach VIP Iron within the season. Once you do, all the Experience Points (XP) you’ve earned during that season will be converted into Season Points (SP), giving you the boost needed to reach VIP Bronze.

A VIP Manager is a dedicated representative who helps VIP players personalise their casino experience and enjoy top-tier service at RocketPlay. They assist with account setup, verification, and other account-related issues, ensuring your profile is always in perfect shape. Your personal VIP Manager also secures special offers and bonuses tailored to your playstyle — including custom promotions and personal rewards based on your activity. Thanks to their deep knowledge of the casino’s game portfolio, they can recommend games, offer tips on the latest releases, and help you find titles that suit your preferences. They’ll also keep you informed about exclusive tournaments and events, send personal invitations, and ensure you don’t miss any VIP-only perks. Your VIP Manager is there to guide your progress in the VIP Club, help you unlock more rewards, and act as a direct communication channel between you and the casino — always ready to listen to feedback or assist with any requests.

The VIP Support is a premium service offered exclusively to members of the VIP Club. It’s designed to provide faster, more personalised help — anytime when needed. VIP players are connected to a dedicated support team that understands their preferences, priorities, and expectations. Whether it’s resolving a request quickly or assisting with more complex issues, the VIP Support team is trained to deliver a higher standard of service. This team offers:

• Priority response times, so VIP players aren’t left waiting
• Personalised assistance tailored to each player’s profile and status
• 24/7 availability to make sure help is always there when needed
• Discreet and secure support, with extra care taken to protect sensitive information